Housing Association Responsive Maintenance

We are proud to offer responsive maintenance services to housing associations covering all of Somerset, South Bristol, South Gloucestershire and West Wiltshire.

We look after all of their responsive maintenance requirements, working within a broad spectrum of attendance times from immediate, through to 30 days. In addition to the responsive maintenance work, we also carry out renovation work to void properties ready for new residents to move in.

The partnering agreements we have with the associations are worked on a cost plus basis and are in a schedule of rates contract. 

We are also proud to have recently won a contract with Mendip District Council to assist them with all of their responsive maintenance needs at their council offices in Shepton Mallet.

We offer a high quality service which is delivered on time and within budget.  We pride ourselves on being customer focused where we endeavour to deliver the following;

• Right first time
• Efficiency to minimise disturbance
• Out of hours service
• Aim for zero defects
• Appointments system
• Post inspections to check on customer satisfaction

All of our multi skilled operatives are highly professional both in their attitude and appearance, ensuring that the tenant is kept fully informed to ensure that they are comfortable with the work that is taking place.

To back up our operatives we have a dedicated team within the office to ensure that all work is scheduled effectively and the operatives are kept informed at all times.

We are keen to work with our partners to constantly improve the service that we offer. We do this by attending monthly meetings to identify different ways of working and cost savings that may be had as a result.  We are always striving to improve how we work by analysing what we do so that we can pass on knowledge and possible savings to our clients.